When San Diego STR Cleaning finds damage during a clean in San Diego — a broken lamp, a stained rug, a missing appliance part — the item is photographed and logged before further cleaning would erase the evidence a security-deposit or insurance claim needs. The report goes straight to the host, not folded into a routine turnover note.
A stain that's already been scrubbed is a stain nobody can prove existed. Damage inspection and photo reporting is the discipline of stopping before that happens — when something looks off during a clean, San Diego STR Cleaning photographs it, notes what's damaged and where, and holds off on cleaning around it until the host has seen it.
This isn't running commentary on every clean. Most turnovers produce nothing to report. It's specifically for the visit where something's broken, missing, or stained beyond normal wear — the kind of thing a security deposit claim or an insurance report needs evidence for.
What actually gets flagged versus normal wear and tear?
A worn couch cushion or a scuffed baseboard from ordinary guest turnover isn't a damage report — it's every listing after enough bookings. What gets flagged is the outlier: something broken, stained beyond a normal clean, missing from where the inventory says it should be, or damage that looks deliberate rather than accidental. The line is judgment, and it's the same judgment applied consistently rather than escalated only when a host happens to be watching.
What happens between finding it and the host seeing it?
The damaged item gets photographed where it sits, before it's touched or cleaned further — moving it or wiping it down first is exactly what weakens a claim later. San Diego STR Cleaning logs what it is and where it was found, and sends that to the host directly rather than folding it into a generic post-clean checklist a property manager has to dig through.
Does damage reporting cost extra?
It happens during whatever clean it's found on, not as a separate appointment — the crew photographs and logs it before finishing that visit. Whether it's billed as part of that clean or flagged as an add-on depends on how extensive the documentation ends up being; ask when it comes up rather than assuming either way.
Will you contact the guest about it?
No — San Diego STR Cleaning documents what's found and sends it to the host. Whether and how to raise it with the guest, file a platform claim, or involve insurance is the host's call, made with photos in hand instead of a guess.
What if the damage isn't found until after checkout cleaning is already done?
It gets logged as soon as it's noticed, even mid-clean, rather than waiting until the visit is finished. The goal is catching it before more cleaning happens around it, not reconstructing what happened afterward.